top of page

SHIPPING & RETURNS

ABOUT SHIPPING

​

  • Usually, We need 15-20 days to process your order from the day we receive the order.

  • Around 30 Days of Free Delivery in the United States.

  • Plus, USD150.00 for International shipping is available and must be selected during checkout for all shipments outside the US. Packages will be sent through the United States Postal Service and are subject to local customs, duties, and taxes. According to our experience, the delivery cycle is about 30-45 days, but delivery times vary based on location.

 

 We will send a shipping confirmation email when we deliver your item(s) from New York. 

You can check your shipping status using the tracking number at any time.

RETURNS & EXCHANGE POLICY

​

    Before sending your package, if you request a refund, please email info@pearlvogue.com to request a Return 

    Authorization within three days of receiving the items. Our return policy is valid for 14 days from the day of receiving

    the items. Unfortunately, we cannot offer refunds after 14 days of receiving the items.

​

    To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its

    original packaging.

    *** We may reject the customer's return and exchange requests if the customer fails to follow these returns and

          exchange process.
 

 

    Refunds and Exchanges of Standard and Pre-order (if applicable)

    The jewelry customers received is consistent with our product descriptions, and we have delivered the correct jewelry

    Customers purchased without any damage. In this case, we cannot be exchanged and returned.
 

    *** Please email info@pearlvogue.com if the customer insists on a return request. We will deduct 40% from the

           payment, and the buyer will bear the shipping cost. Once your return is received and inspected, we will email

           you to notify you that we have received your returned item and refund 60% of the payment within 2-4 business

           days.

​

 

    On-sale items/Discount items/Special items  (if applicable)

    Unfortunately, on-sale, discount, and unique items cannot be exchanged and returned.

​

​

​

 

 

bottom of page